Shipping & Returns
Shipping Policy
Local Pick up: We offer FREE local pick up within 20 minutes from Silverdale, WA.
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US Shipping: Shipping can take between 2-8 business days within the US.
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International Shipping: We do not ship internationally.
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Order Confirmation: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 9 days of receiving your shipping confirmation email, please contact us at grandmasongoods@gmail.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
Most of our pieces are custom made. We will not accept returns or refunds on custom pieces.
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If item is not custom, we accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
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In the event that your order arrives damaged in any way, please email us as soon as possible at grandmasongoods@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
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If you have any further questions, please don't hesitate to contact us at grandmasongoods@gmail.com.