Shipping & Returns
Shipping Policy
Local Pick up: We offer FREE local pick up within 20 minutes from Silverdale, WA.
US Shipping: Shipping can take between 2-8 business days within the US.
International Shipping: We do not ship internationally.
Order Confirmation: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 9 days of receiving your shipping confirmation email, please contact us at grandmasongoods@gmail.com with your name and order number, and we will look into it for you.
Return & Exchange Policy
Most of our pieces are custom made. We will not accept returns or refunds on custom pieces.
If item is not custom, we accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at grandmasongoods@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at grandmasongoods@gmail.com.